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Case study02

Operational product

המחלבה

One working system for scheduling, management workflows and day-to-day operations, from a person’s next shift to the operation as a whole.

HomeReal product screens. Personnel names and identifying marks removed.
The home screen of המחלבה on a desktop, beside its navigation: a greeting and the date, shortcuts to a report and to Team Week, and the next shift with who is on it.
Disciplines
Product strategy · Product design · Software engineering · System design · Operational workflows
Platform
Desktop and phone
Access
Signed-in product, no public link

01The contextAn operation runs on states: who is on, who is off, what is covered.

המחלבה is an operational workforce product, built around scheduling, management workflows and day-to-day operations.

Shifts, leave, duties, reports and coverage are read at different levels: a person checking their next shift, a team looking at its week, and a manager looking at the operation as a whole. The product brings them into one system and gives each level a view of its own.

Where each state is read
HomeTeam WeekManager areaMobile
Your next shift
Who is on it
Reports
The week ahead
Shifts, leave and duties
Grouping by role
Previous, current and next shift
Coverage
Emergency mode

02The operational pictureThe next shift comes first.

Home opens with a greeting and the date. Under them comes the next shift: its name set large, then the day and the hours, and who is on it in the same card.

The next-shift card on Home: the shift’s name, its day and hours, and who is on it, with the coverage marked full. The name is removed.
  1. The next shiftIts name set large, with the day and the hours beneath it.
  2. Who is on itThe people on the shift, each with a role. The names are removed here.
  3. CoverageStated in words, beside them.
Two shortcuts on Home: a report for tomorrow, and Team Week.
Above it, the way into reports and Team Week.
The week ahead on Home: a card for each day from Sunday to Saturday, today outlined, and the shifts in their days.
The end of the week ahead, close: the card marked today and Saturday.
Below it, the week ahead, day by day, with today marked.

03Built around the weekThe whole team’s week, in one view.

Team Week sets out shifts, leave and duties across the week: a row for each day, a column for each person, and the columns grouped by role. In the public version the names are removed.

Team Week: a week of shifts, leave and duties for the whole team, grouped by role, names removed.
  1. By roleThe columns sit under role headings.
  2. Shifts, leave and dutiesEvery entry has a label of its own.
  3. TodayMarked in the day column.
One day in Team Week, close: entries with their labels, icons and tints. Names removed.
One day, closer: each entry carries its own label, icon and tint.

04Management at a glanceA manager needs a different picture.

The manager area moves up a level: from one person and one team to the operation as a whole.

In the product’s own words

A snapshot of the schedule, the coverage and the team.

תמונת מצב של הסידור, הכיסוי והצוות.

  1. Previous shiftWhen it ran, and its coverage.

    The previous shift in the manager area: a night shift, its date and hours, coverage full.

  2. Current shiftIts coverage, and the time left in it.

    The current shift: a day shift and its hours, coverage full, and the time left in words and as a bar.

  3. Next shiftIts coverage, and what is missing.

    The next shift: a night shift with no coverage, and the missing role noted.
Emergency modeA panel of its own at the top of the manager area, with its own button to activate it.
The emergency mode panel at the top of the manager area, with its button to activate it.

05One system, different contextsDesigned to remain useful on a phone.

On a phone, Home keeps the same order as on the desktop. The main sections move to a bar along the bottom of the screen.

  1. The greeting and the date
  2. The report and Team Week, one above the other
  3. The next shift
  4. Who is on it, and the coverage
  5. The main sections, along the bottom
The home screen of המחלבה on a phone.

06Key decisionsFive decisions, each one visible in the product.

  1. 01

    The next shift before everything else

    On Home, the next shift is the largest card, set below the greeting and the two shortcuts, with its name in large type.

    EvidenceHome
    Home: the two shortcut cards above the larger next-shift card.
  2. 02

    The week as a shared view

    Team Week brings the whole team into a single weekly view: every day a row, every person a column, and today marked.

    EvidenceTeam Week
    Team Week: the days as rows, people as columns, today marked. Names removed.
  3. 03

    Information grouped by role

    The columns sit under role headings, with a divider between the groups. The same roles return in the manager area’s snapshot.

    EvidenceTeam Week
    The top of Team Week: column headings grouped by role, with a divider between the groups. Names removed.
  4. 04

    An operational snapshot for managers

    The manager area’s overview sets the previous, current and next shift side by side, each with its coverage state.

    EvidenceManager area
    The manager area’s snapshot: the previous, current and next shift, each with its coverage state.
  5. 05

    The same hierarchy on a phone

    On a phone, Home keeps its order: the greeting, the two shortcuts, then the next shift and who is on it.

    EvidenceMobile
    Home on a phone: the greeting and the date, the two shortcuts, and the next shift, in that order.

07System detailsThe mechanics, up close.

  • The current shift’s heading in the manager area: now, day, and coverage full in green.
    The next shift’s heading: next, night, and no coverage in red.
    07.1Coverage in words, with an icon and a color: full coverage or none.
  • Today’s card in the week ahead on Home, outlined and labelled today.
    Today in the Team Week day column, outlined and labelled today.
    07.2Today, marked the same way on Home and in Team Week.
  • The next shift’s heading on Home: a small label, the shift’s name in large type, then the day and the hours.
    07.3A small label, the shift in large type, then the day and the hours.
  • The time left in the current shift, in words and as a progress bar.
    07.4The time left in the current shift, in words and as a bar.
  • Two entries in Team Week: a night shift with a moon, and a day shift with a sun.
    07.5Day and night shifts carry a sun or a moon.
  • On a phone, the report and Team Week shortcuts, one above the other.
    07.6On a phone, the two shortcuts stand one above the other.

08ResultMany operational states, one working system.

המחלבה brings scheduling, management workflows and day-to-day operations into one system, with real interfaces on desktop and phone.

  1. The home screen of המחלבה: a greeting, the next shift, who is on it, reports and the week ahead.
    01Home
  2. Team Week: a week of shifts, leave and duties for the whole team, grouped by role, names removed.
    02Team Week
  3. The manager area: a snapshot of the previous, current and next shift, alongside an emergency mode.
    03Manager area
  4. The home screen of המחלבה on a phone.
    04Mobile

Also in the work

Defense Systems

Operational systems built for a defense environment. Identifying details and interfaces are intentionally withheld.

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